Came across this article IT Offshoring Still Works, If You're Careful which talks about what some of the companies have matured to do, in handling the offshored IT services through various service providers.
While there is no magic potion (!), fact is that enterprises need to be cognizant of the fact that this is different from the way outsourcing worked earlier and need to make some changes in the way they structure the contract and engage with the service providers's teams. There is surely tremendous value still, provided a proactive approach is jointly taken by both sides.
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