Today a large part of the services involved in supporting the delivery of IT Infrastructure Services can be delivered from remote. Those that cannot be done from remote are essentially activities like:
- end user computing incidents which cannot be resolved remotely
- tape management related issues in data centers
- standing up new environments or installing new equipment or services (though these are not really operational activities but project-based activities)
- face to face business and user interaction
Automation, internet and reliable links has only helped this ability to handle most of the support issues from remote. This has formed the basis of a strong proposition from offshore based players to deliver these services from remote locations with a small team onsite.
The large traditional players have not been behind and in the past few years have South African and South American locations ( actually many more but these are examples) to deliver services, moving from a traditional onsite/onshore heavy model to offshore or near shore heavy model.
On an average more than 90% of the effort in managing IT Infrastructure can now be run from a remote location. With virtualized desktops and other technologies, this will only increase.
What about an old man and a dog data center?
The large traditional players have not been behind and in the past few years have South African and South American locations ( actually many more but these are examples) to deliver services, moving from a traditional onsite/onshore heavy model to offshore or near shore heavy model.
On an average more than 90% of the effort in managing IT Infrastructure can now be run from a remote location. With virtualized desktops and other technologies, this will only increase.
What about an old man and a dog data center?
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