The focus in managing IT infrastructure traditionally leverages automation to detect abnormal activity through monitoring of networks, systems and applications. Once an error is detected, it raises an alert for the operator who then logs into the system to identify the possible causes of the failure before taking action to get the service restored.
Move on a couple of decades to present : the focus is now on rectifying the error through automation and not just bringing it to the notice of the operator or the administrator. Run Book Automation products aim to bring this new revolution. Of course there will be learning curves (for the software before it starts being more intelligent like routing tables in routers) and workflows being built in, but clearly these will deliver tremendous value beyond the traditional monitoring tools.
There is a sort of frenzy in this space and majors like HP and BMC have already acquired niche RBA (Run Book Automation) companies while some others continue to emerge as strong players.
This will also bring a lot of value to outsourced service providers, who will be able to provide improved services, with fewer staff and better precision in service restoration attempts when they impact business. Surely one of the top spaces to watch from my perspective.
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